Privacy Policy

Our Commitment to Privacy

At Gloom Flare Quantor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Passport or identification details (as required by law)
• Preferences and special requests
• Communication history with our staff

Automatic Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (with consent)
• Security camera footage in public areas

How We Use Your Information

• Reservations & Services: Processing bookings, check-in/check-out, and providing requested services
• Communication: Sending confirmation emails, updates, and responding to inquiries
• Personalization: Tailoring services to your preferences and improving your experience
• Marketing: Sending promotional offers (with your consent)
• Legal Compliance: Meeting regulatory requirements and ensuring safety
• Security: Protecting our premises and preventing fraud

Information Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted partners who assist in hotel operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court orders, or government regulations
• Safety & Security: To protect the safety of guests, staff, and property
• Business Transfers: In case of merger, acquisition, or sale of business assets

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure payment processing systems
• Access controls and staff training
• Regular security audits and updates
• Physical security measures at our facilities

Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Consent Withdrawal: Withdraw consent for marketing communications
• Portability: Request transfer of your data in certain circumstances
• Complaint: File a complaint with privacy authorities

Cookies and Website

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and preferences
• Marketing and advertising (with consent)

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typical retention periods include:

• Guest records: 7 years for tax and legal compliance
• Marketing data: Until consent is withdrawn
• Security footage: 30-90 days unless incident occurs
• Website cookies: As specified in cookie settings

Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we become aware of such collection, we will take steps to delete the information promptly.

International Transfers

Your information may be processed and stored outside Canada. When transferring data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated through our website, email, or at the hotel. The effective date will be updated accordingly.

Last Updated: January 2024